Do you have questions?
Read our Frequently Asked Questions below to see if we have the answers you're looking for!
Can't find the information that you need? Give us a call instead at (918) 340-7090.
OUR MISSION
Luminate’s mission is to improve the health, wellness and appearance of those we serve with a commitment to excellence in all that we do.
OUR VISION
We are redefining what it means to age by delivering an anti-aging experience that is second to none. We want to change the lives of all those we serve by helping them look and feel the best they ever have, so they can enjoy the best quality of life possible now and in the future.
GENERAL INFORMATION
Office Hours
Luminate is open Monday – Friday from 9:30am to 5pm
Please note that our office will be closed in observance of the following holidays: President’s Day, Good Friday, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas, New Years and the week between Christmas and New Year’s to spend extra time with family and friends.
Inclement Weather
We follow the Tulsa Public School recommendations for closing to keep our guests and staff safe.
Directions & Parking
Our office is conveniently located off the Broken Arrow Expressway on the North East side of Utica and Cherry Street in Tulsa, OK. We are in a historic 100 year old Tulsa Italian Villa style office, you will find 2 parking spaces at the front door and 10 spaces behind the building. Because of the historic nature of the building, original stairs exist and we are not handicapped accessible.
How do I schedule an appointment?
- Text or Call us at (918) 340-7090
- Schedule your appointments through our app, Luminate Tulsa on Apple and Luminate on Android
- Schedule your appointments on our website here.
What do I need to bring to my first appointment?
- Completed new patient forms (this can be done online as forms will be emailed, or in clinic)
- List of current products, medications and medical conditions
- Valid ID
What if I need to reschedule?
Please call our office at least 24 hours in advance of your appointment to avoid any cancellation fees. We’ll work with you to help you find another date that fits your schedule.
What is your cancellation policy?
All appointments require a credit card number to be kept on file. Please notify our office at least 24 hours in advance when cancelling or rescheduling appointments. Failure to contact us within 24 hours of your scheduled appointment will be considered a “Late Cancellation/No Show” and the following fee structure will be applied to the credit card on file.
- If there is a Late Cancellation/No Show, the card on file will be charge $50 PER EACH half-hour booked. This policy helps us ensure our availability to give you and our other patients room to book with us. Late Cancellation/No Show fees will not be applied on top of non-refundable deposits.
If you are more than 15 minutes late for your appointment, we reserve the right to reschedule your appointment or shorten the duration of your service. This may result in a different charge for services rendered OR a fee based on our “Late Cancellation/No Show” policy.
SERVICES + YOUR VISIT
What services do you provide at Luminate?
We are pleased to offer the following services at our clinic:
Agnes RF, Scarlet RF, Neurotoxins (Botox, Dysport, Xeomin, Jeuveau), Fillers (HA, PLLA and PMMA), InstaLift (Non-Surgical Face Lift), PDO Threads, IPL (Photofacial), Diamond Glow, Chemical Face & Body Peels, Microneedling, Body Contouring, Laser Hair Removal, Tattoo Removal, Skin Tightening, Scar Reduction, Hormone Optimization and Peptide Therapy, Metabolic Makeover Weight-loss Program, & so much more!
Can I have more than one treatment done during my visit?
Absolutely yes! We have many patients that do this, especially those that live far away or are in a time crunch as it can help you save time by reducing the number or visits. But we must make sure the treatments are done in the correct order for optimal results, so we would recommend you call 918-340-7090 and have our Guest Relations help you schedule this.
What happens during my first visit?
We will conduct a thorough examination on your first visit to determine the best course of action to achieve maximum results. After completing your intake form, your scheduled provider will guide you to one of our treatment rooms to begin your “Get to Know You Session.” During this consultation, our staff will ask you about the goals you wish to achieve with our services and will create a personalized treatment plan for you. This plan will include a list of medical-grade products and services, as well as their pricing, and treatment instructions. We will be able to reference back to this guide throughout the duration of your treatment.
Why do I need to discuss my medical conditions with the Luminate staff?
Many health conditions are indicated on the skin and can affect cosmetic health, so your medical information is very important in diagnosing issues or concerns with your skin and body.
Cell Phones
In consideration of all our guests, we ask that you silence cell phones and pagers when visiting our facility.
Etiquette
Please arrive 5-10 minutes prior to your appointment. This allows time to check in, change or preparation for treatment and begin your treatment.
What to Wear
We suggest that you wear comfortable clothing. Special attention and careful draping for privacy are observed during all body treatments.
Children
We love children too, but are unable to accommodate young children during your visit to our clinic with services that involve blood, needles, chemicals or laser. Children are welcome if they have an appointment for services and are chaperoned by a parent or guardian.
Privacy and Security
One of our highest commitments is your privacy. Your personal information is confidential. This includes your credit card info, address, phone numbers and email address on file. We do not share your personal information or email with third parties. We value and respect our guests’ privacy and preferred methods of receiving (or not receiving) invitations & communications from us.
FINANCIAL
What payment options do you offer?
We accept all major credit cards, debit cards, and cash, as well as Cherry financing available. Payment is due upon conclusion of all appointments with services rendered unless approved otherwise.
- We offer Discounted membership billing options
- We believe that all people should have access to their desired treatments. Because of this, we’re happy to announce our partnership with Cherry Payment Plans.
Do you require payment at the time of the first visit?
Yes and no, for your first visit, we charge $50 and recommend beginning with a “Get to Know You Session” to create a customized treatment plan for you. We believe that this is a vital step in maximizing patient results, so the $50 fee for this consultation will be applied as a credit on your account towards your next appointment.
Deposits
We require a $250 non-refundable deposit for all procedures over $499. We may require deposits on some services or promotional pricing, especially during busy occasions, i.e. holidays, weekends, etc…
Do you accept CareCredit Payments or financing options?
Luminate Clinic does not accept CareCredit Payments at this time, However, we are pleased to offer customizable payment plans through our partnership with Cherry.
Why don't we take Health Insurance?
Insurance companies dictate to medical providers what is "necessary" and what is "elective" without even knowing who we are. They ignore the principles, goals and ethical views of providers and try to limit our options available to our patients based on what they will reimburse for. It is crucial that I provide the best possible recommendations based on the science, research and effectiveness of the services, products and procedures that are proven to deliver results.
I have personally negotiated the best possible pricing for all labs we offer and will continue to make sure our pricing is as affordable as possible.
Gift Cards
Give the ultimate gift of wellness. This unique gift of bliss will be appreciated by everyone. Gift cards are available in any denomination and can be purchased by telephone or in our clinic. Gift Cards expire 12 months from date of purchase. Gift Cards are not redeemable if lost or stolen. Gift Cards are non-transferable and expiration dates may not be changed or extended. If an appointment made to redeem your gift card is not cancelled at least 24 hours in advance your gift card will be forfeit.
Refunds
All payments are final and no refunds will be processed. In-person follow-ups are required for questions and concerns, they will not be handled via text, over the phone or on social media.
Product Returns
We offer a 100% satisfaction guarantee on all of our products. If you decide that it is not the right product for you, you may return the unused and unopened product within 7 days of original purchase to receive a credit for the full amount on your Luminate account. No cash or credit card refunds – exchanges…. credit only.
Prepaid Package Refunds
If you purchased a package a series to receive a discount, you will be charged full price for the previously used services and receive the remainder value on your Luminate account to be used on a future service.
Shipping
All items will ship within 2 business day of the order being placed.
- Ground $8
- Express 2nd Day (1-2 Business Days) $12.50
- Express Overnight (Next Business Day) $22.50
- Express Overnight Refrigerated (Next Business Day) $29.50
Refill Requests and Insurance Paperwork
All requests will be handled in order of request received and within 2 business day of request. To expedite your process you may have your insurance or pharmacy directly fax requests to 918-900-6522.
Prices Subject to Change
We are constantly expanding and adding value to our services to provide you with the best treatments possible. Although we make every effort to keep or service menu list up-to-date as possible, please note that prices may be subject to change at any time.